Maps101 User Guide
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VI.
Troubleshooting & Help
- How Do I Access Maps101?
- System Requirements
- How Do I Use the Maps?
- What are PDF and GIF files?
- How do I Print the PDFs?
- What if I Can't Print Out the PDFs?
- Trouble with Acrobat Reader?
- How often are the maps updated?
- How do I access Maps101 and what if I am having trouble logging
in?
Make sure you go directly to http://www.maps101.com/. Click on
the button labeled "Subscriber Login" Type in your username and
password- remember to use only lowercase letters! If you are getting to the
login page, but can't get into the site, try these steps:
1. Make sure your caps lock is off and you are typing your
username and password EXACTLY as you have set it up, both are case
sensitive.
2. Make sure your browser is set to accept cookies. For more information on cookies click here.
If you are still having problems,
please call 1-877-MAPS101 (1-877-627-7101) or email maps101@maps.com,
and we will assist you immediately.
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- What are the system requirements?
Maps101 is best viewed with
Netscape 4.0 and above, or Internet Explorer 4.0 and above.
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- How do I use the maps?
Most of the maps are available in both
GIF format (small file size/low image quality) for display use on the
Web and in multi-media presentations; and in PDF format (larger file
size/high image quality) which are resized to fit neatly on a standard 8.5" x
11" paper for printing.
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- What are PDF and GIF files?
PDF stands for "Portable Document
File" and is platform independent - it doesn't matter whether you are using a
MacIntosh or PC. PDF files will print out in a high resolution, which makes it
ideal for small type and details on a map. GIF stands for "Graphics
Interchange Format" and is the preferred format for images displayed on the
Internet. GIF images are low-resolution (72 dpi) and may appear pixelated or
"fuzzy" when printed. They are ideal, however, for multi-media presentations.
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- How do I print the PDFs?
In order to download and print the PDF
maps from Maps101, you must have the free software program "Acrobat Reader"
from Adobe. If this is not already installed on your computer or within your
browser (most of the latest editions come with it already installed), simply
click on "Get Acrobat Reader" at the bottom left corner of any page in
Maps101. Follow the instructions provided on the Adobe site-when the program
is downloaded to your computer, installation should take only a matter of
moments! Once installed, you should not need to install Acrobat Reader again.
Download the map you would like to print by clicking on the "Download
PDF" link (usually below the map), and the file should appear on your desktop.
Double-click the PDF to open it in Acrobat Reader, and then go to File on the
menu bar and choose Print.
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- What if I can't print out the PDF maps, and/or I get an Out of Memory
Message?
The newest version of Acrobat Reader will automatically set
up your Preferences to open PDFs online, which may cause you to receive the
"Out of Memory" message, or not allow you to print the PDF maps (they may come
up blank or stall your printer). You will need to change your Preferences to
download the files, click here for platform and browser
specific instructions.
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- What if I am having other trouble with Acrobat Reader?
If you
are having trouble with Acrobat Reader, please contact Adobe Acrobat
Reader Support. This link will bring you to their top issues page, which
contains much useful information on how to install and configure Acrobat
Reader.
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- How often are the maps updated?
Countries and regions of the world are monitored daily for border changes, new spellings, name changes, etc. When a change occurs anywhere in the world, the cartographers of Maps.com make the updates and post the maps on Maps101, ensuring that our subscribers have access to the most up-to-date maps available. All of the maps are reviewed at least every two years by our editorial staff, even if no changes have occurred.
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